What is the 400 call
The 400 call is a call sharing service, that is, the calling party bears the local telephone access fee, and the called party bears the cost of all incoming calls. It has been widely used in multi-industry pre-sales and after-sales service consulting. , 400 telephones are divided into 4006 (China Unicom), 4007 (China Mobile's original Railcom), 4008 (China Telecom), 4009 (China Telecom's new number segment), 4001 (China Mobile's number segment), and 4000 (China Unicom).
400 telephone service introduction
The "400 telephone service", also known as the call-and-call shared payment service, is the only ten-digit number provided by the three major operators nationwide. There is no need to dial an area code, no equipment is required, and only the existing enterprise is used. Communication resources, you can bind mobile phones, landlines, PHS, relay numbers, etc. through the number management background.
400 Phone Platform Introduction
Generally speaking, the 400-telephone platform refers to the 400-telephone intelligent network platform that is put into operation by the operator, and realizes the direct transfer of the 400-telephone number to the destination code specified by the customer. In addition, there are 400 telephone transfer platforms set up by operators. The principle is to first transfer 400 calls to a fixed telephone number segment, and then transfer the second call from this fixed telephone number segment to the customer. Destination code.
Intelligent Network Platform
1. The customer can modify his own call number at any time.
2. Check the call bill at any time.
3. You can set the mobile phone number as the destination code.
4. More than 3 destination codes can be set.
5. More value-added functions can be realized, such as color ring back tone, IVR navigation, message and recording functions.
400 phone monthly
400 phone is a kind of intelligent network business, and it is no different from our fixed phone, mobile phone and other billing methods. Almost all fixed and mobile phones have no monthly subscription, so 400 telephone subscriptions are not possible.
As different operators, between different regions of the same operator, inter-network settlement exists. This compulsory settlement rule has basically denied the possibility of 400 monthly subscriptions. Let's take, for example, a mobile phone to call Unicom's phone. Every minute the mobile company needs to pay 0.06 yuan to Unicom. The same is true for a 400 phone. If the 400 phone monthly subscription, the operators that provide 400 phone services will generate a large amount of settlement fees and the cost will be greater than the revenue. How can an operator who has grown more hair than monkeys can do this loss-making trading?
But we do see in the market that some agents claim 400 monthly subscriptions. How did they achieve this? Aren't they afraid of losing money?
We analyze that if 400 phone monthly subscriptions, there are the following possibilities:
1. Learn from the mobile phone tariff package model, such as 100 yuan per month, how many minutes are included. This is actually the minimum consumption model, not 400 phone monthly subscription.
2. Use the Internet phone to transfer the 400 phone to the network and transfer it to the customer's network switch through the network, so as to avoid the cost of transferring the 400 phone to the client. However, the instability of the network, leading to this practice, is not accepted by customers, even on a monthly basis.
3. If the above reasons are excluded, one of the agents said that it is 400 phone monthly subscription, then we can basically judge that this agent must be problematic.
400 telephone number selection tips
1. Select a 400 phone number that has special significance for the company, such as the company's house number, the year of establishment of the company, the company registration date, and even a fixed phone number.
2. Select the numbers that have been widely spread, such as the ending numbers 114, 118, 119, 116, etc.
3. According to the industry in which the company is located, select the phonetic suffix of the 400 phone number, such as 1615 (I have you all the way), 12580 (I can help you with one press), 1314 (One lifetime).
4, using multiplication formula table rules, such as the 400 phone number is 3721, 5630, 9981 and so on.
5. Select 400 telephone numbers according to the area code of the city where the enterprise is located. For example, customers in Beijing can choose 4006010114, 4006114010.
400 telephone service functions
1,400 phone automatic distribution (basic function)
● Unified national number and unified access ● Supports bundling 20 phones at the same time, and flexibly controls opening and closing according to the rules of daily work and rest. Support mobile phones and fixed phones. Set at will, the queue is connected.
● Connect the call to a different phone number or call center according to the location of the caller (such as area code, phone number);
● Connect the call to a different phone number or call center according to the time of the call dialed by the caller (for example: Monday to Sunday, 00:00 to 23:59);
● Allocate dialed calls to different phone numbers or call centers by percentage (minimum accurate to 1%).
2, 400 busy / no answer call forwarding with the called number busy or no answer transfer function, when the called number is busy or no answer, the incoming call can be forwarded to several other numbers specified by the service user in advance .
3. 400 Call Blocking The called customer can allow calls from users in some areas to block calls from other areas; or block calls from users in some areas but allow calls from other areas.
4,400 special password The called customer can require all incoming calls to enter the correct password before connecting.
5,400 call cost sharing Call costs can be shared between the calling and called users. Sharing method: The calling user bears the local call fee and the called user's service usage fee.
6,400 cost control and allocation The called customer can set an upper limit on the total monthly cost or the total number of incoming calls each month, and will automatically stop the connection after exceeding. The cost of the call can be shared between the calling and called users. Sharing method: The calling user pays the local call fee, and the called user pays the service usage fee.
7,400 call analysis (call center function)
When the called customer needs it, the company can provide a call analysis report, which includes: call, busy, no answer times, total call duration, average call duration, and provide expert-level analysis of usage.
8,400 corporate color ringtones Enterprises can develop personalized welcome words to improve user experience.
⑴Ordinary color ringtone: When the customer dials into the enterprise 400, the enterprise-set color ringtone that rings before the customer service is not connected, instead of the ordinary monotone ringtone. Only ordinary color ringtones can be set.
⑵Multi-line color ring back tone: When the customer dials into the enterprise 400, the ringtone set by the enterprise that rings before the customer service is not connected, instead of the ordinary monotonous ring tone, the ring tone function of the extension can be set.
9, 400IVR navigation (basic functions)
Customers call to navigate to relevant departments through IVR to improve work efficiency, divided into one layer of navigation, multi-layer navigation.
|product content||Detailed Description|
|Self-management||Transferring call||The user logs in to the platform to set up a transfer phone and changes it at any time|
|Call list||The platform generates call records and call lists instantly|
|Smart transfer||Forward by packet||Via voice navigation (IVR), transfer the call to a specific group phone, for example, press 106 for the business department and 108 for the customer service department;|
|Forward by period||The answering plan can be set according to the time period, such as transferring to the company's fixed line during working hours, and transferring to the phone or mobile phone of the attendant during non-working hours; at the same time, different voice prompts can be set;|
|Transfer in order||According to the set number sequence, priority will be assigned to the number in front. When the number in front cannot be connected (busy, unanswered, unreachable), it will automatically go to the next number after the set time.|
|Average call forwarding||According to the principle of equal distribution of traffic, it is evenly transferred to all received numbers|
|Inbound area restrictions||Users can set the area code of certain areas as restricted call-in areas|
|blacklist||Users can add certain phone numbers to the blacklist. Phones in the blacklist cannot dial the enterprise 400 number.|
|whitelist||Allow only whitelisted numbers to dial|
|Intelligent platform||Call Recording||The system automatically records the incoming call. The enterprise can download and listen to the recorded content of the call between the answering person and the customer at any time to improve the service quality. The recording time of the call recording is 30 days.|
|Voicemail||When the phone does not answer, you can automatically enter the message program; the company can log in to the management platform to listen to the message at any time, and the record is retained for 30 days|
|Anti-counterfeiting query||Provide anti-counterfeit code data generation and verification for product manufacturers|
|Agent tips||When the extension or agent answers the call, you can play a sound such as: work number 106 to answer your call|
|telephone conference||Multi-line conference call can be opened to facilitate business communication|
|Satisfaction evaluation||Satisfaction evaluation of the call at the end of the call to improve the quality of customer service|
|Rich networking||Switchboard function||Can be bound to the switchboard of the enterprise to synthesize the original telephone system of the enterprise|
|Relay function||Can bind trunk numbers, call center and other pilot numbers, unlimited number of lines|
|Landline and mobile||Normal landline and mobile phone can also be used as access number|
|Personal ringtone||Corporate CRBT function, we can also provide professional recording services|
|IVR voice navigation||Support multi-layer voice navigation to meet customer's multi-region, multi-department and multi-mode customer service|
400 business application range:
The 400 telephone service is suitable for company switchboards, consulting hotlines, after-sales service hotlines, investment hotlines, member hotlines, ordering hotlines, sales hotlines, guessing hotlines, etc. It is the national unified call center access number!
1. Enterprises and institutions that need to establish an enterprise customer service hotline (call center), such as securities and fund companies;
2. National companies (including IT electronics industry, manufacturing industry, logistics industry, tourism service industry, media information industry, etc.);
3. Information value-added services, information stations, Internet companies (ISP / ICP), etc .;
4. National chain enterprises;
5. Small and medium-sized enterprises that want to improve their service image;
6. Companies that fail to apply for a dedicated short number as the access code for the enterprise customer service center in the Ministry of Information Industry.
Please contact Shengwei Network customers for the platform address